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Quality Management in Dental Practice:

Course #1

Business Management for Dental Practice

1- Dentist, Practice owner or a leader?

 

  • Understanding the roles

  • Managerial roles

  • Management skills

  • leadership

  • Entrepreneurship

  • SWOT analysis

  • Business plan

  • Types of goals and plans

  • Hierarchy of needs

  • Planning and goal setting

  • Mission and vision

 

2- The Dental clinic as a business structure

  • Organizing structure

  • Organizational environment and culture

  • Front office

  • Back office

  • Managing supplies

  • Human resource management

  • Communication

 

3- Quality management

  • What is quality?

  • How patients perceive quality

  • Feedbacks and reputation management

Course #2

Dental Marketing

1- Advertising or Marketing?

  • Marketing management

  • Needs, wants and demands

  • Segmentation

  • Competitive advantage

  • Targeting and positioning

  • The Pricing Dilemma

  • Service offerings

  • Internal marketing

  • Advertising campaigns

  • Online Marketing and social media

 

2- The extra mile

  • CRM as a marketing funnel

  • Direct Marketing

  • Capitalizing the Word Of Mouth

  • Relationship marketing

 

3- Closing the deal

  • Case acceptance

  • Loyal clients

  • Patient satisfaction

  • Retention

  • Handling the storm

  • Preventative measures

Course #3

Managing Numbers in Dental Practice

“Accounting & Finance”

1- Revenue, Income and Profit

  • Basics of accounting

  • Cash in and cash out

  • Income and expenses

  • Reports and statements

 

2- Wealth management

  • Financing options

  • Partnerships

  • Banking and loans

 

3- Growth indicators

  • Cost analysis

  • Overheads and optimization

  • Depreciation and maintenance

  • Financial ratios

  • Inventory management

 

Workshop

  • Understanding reports

  • Analyzing costs

  • Change pricing

 

Course #4

Quality Management in Dental practice

1- Quality and Quantity, is it a trade-off?

  • What is quality?

  • Patient perception of quality

  • TQM “Total quality management

  • Specialty, and referrals

  • Management of complex cases in dental treatment

  • Communicating quality

  • Legal responsibility

 

2- Build the standard

  • Building SOPs “Standard Operating Procedures

  • Treatment protocols

  • Time management as a quality fundamental

  • Closing the gaps

  • standardization tools in a dental practice

 

3- Maintain and control

  • Quality control

  • Quality assurance

  • Measuring performance improvement

  • Quality extension outside the practice

4- Accreditation

Course #5

Upgrade your practice for high Production

1.  The Production Machine , set the gears

2.  Strategic management

3.  Management by objectives

4.  Building the team

  • Human resource management

  • Leadership and motivation

  • Team dynamics

  • The delegation dilemma

  • Training the dental team ,despite the turnovers

  • Flow Charts

  • Control methods, types and philosophies

  • Smart Scheduling and revenue increase

  • Change leadership

  • Communication

Workshop

Stay focused with your patients; build the management system that helps.

  • Appraisal, evaluation and control

  • Cross evaluation

  • KPIs “Key performance indicators”

  • A Team to decrease Expenses

 

2 Days WorkShop

  • The Clinic Bible

  • A Guide for a Full Clinic Manual

Attendance are to complete their own practice manual

For Registration Contact Us

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© Copyright 2019 by Dr. Hadil Kaddoura

Contact us

Phones:

(+1) 727 417 1529

(+962) 79 551 3313

(+965) 60493160

 

Email:

drtamimi@drtamimi.com
tamimiacademy@drtamimi.com

Address

Tamimi Academy

2653 Rosemont Circle
Davenport 33837 
FL, USA

Mailing address;
5341 Watervista Drive
Orlando 32821
FL, USA