Tamimi Academy

Quality Management in Dental Practice:

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Course #1

Business Management for Dental Practice

1- Dentist, Practice owner or a leader?

 

• Understanding the roles

• Managerial roles

• Management skills

• leadership

• Entrepreneurship

• SWOT analysis

• Business plan

• Types of goals and plans

• Hierarchy of needs

• Planning and goal setting

• Mission and vision

 

2- The Dental clinic as a business structure

• Organizing structure

• Organizational environment and culture

• Front office

• Back office

• Managing supplies

• Human resource management

• Communication

 

3- Quality management

• What is quality?

• How patients perceive quality

• Feedbacks and reputation management

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Course #2

Dental Marketing

1- Advertising or Marketing?

• Marketing management

• Needs, wants and demands

• Segmentation

• Competitive advantage

• Targeting and positioning

• The Pricing Dilemma

• Service offerings

• Internal marketing

• Advertising campaigns

• Online Marketing and social media

 

2- The extra mile

• CRM as a marketing funnel

• Direct Marketing

• Capitalizing the Word Of Mouth

• Relationship marketing

 

3- Closing the deal

• Case acceptance

• Loyal clients

• Patient satisfaction

• Retention

• Handling the storm

• Preventative measures

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Course #3

Managing Numbers in Dental Practice

“Accounting & Finance”

1- Revenue, Income and Profit

• Basics of accounting

• Cash in and cash out

• Income and expenses

• Reports and statements

 

2- Wealth management

• Financing options

• Partnerships

• Banking and loans

 

3- Growth indicators

• Cost analysis

• Overheads and optimization

• Depreciation and maintenance

• Financial ratios

• Inventory management

 

Workshop

• Understanding reports

• Analyzing costs

• Change pricing

 

Course #4

Quality Management in Dental practice

1- Quality and Quantity, is it a trade-off?

• What is quality?

• Patient perception of quality

• TQM “Total quality management

• Specialty, and referrals

• Management of complex cases in dental treatment

• Communicating quality

• Legal responsibility

 

2- Build the standard

• Building SOPs “Standard Operating Procedures

• Treatment protocols

• Time management as a quality fundamental

• Closing the gaps

• standardization tools in a dental practice

 

3- Maintain and control

• Quality control

• Quality assurance

• Measuring performance improvement

• Quality extension outside the practice

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4- Accreditation

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Course #5

Upgrade your practice for high Production

1.  The Production Machine , set the gears

2.  Strategic management

3.  Management by objectives

4.  Building the team

• Human resource management

• Leadership and motivation

• Team dynamics

• The delegation dilemma

• Training the dental team ,despite the turnovers

• Flow Charts

• Control methods, types and philosophies

• Smart Scheduling and revenue increase

• Change leadership

• Communication

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Workshop

Stay focused with your patients; build the management system that helps.

• Appraisal, evaluation and control

• Cross evaluation

• KPIs “Key performance indicators”

• A Team to decrease Expenses

 

2 Days WorkShop

• The Clinic Bible

• A Guide for a Full Clinic Manual

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Attendance are to complete their own practice manual

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For Registration Contact Us

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